Partner With Hospitality Experts

A hospitality consulting firm with over
30 years of proven success.

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Our Mission

Optimize Performance at Every Level

For over thirty years, ARO has led with a relationship-driven approach grounded in open communication, shared purpose, and operational discipline. Every engagement focuses on strengthening margins where they matter most. Each program is shaped to reflect the unique needs of your operation. Integrity guides how the work is done. Trust defines how partnerships endure.

Our Values

These principles define how ARO Enterprise shows up in every engagement. Our commitment to our clients shapes, how we act, and how we measure success. This ensures every partnership is built on trust, discipline, and enduring impact.

Long-Term Partnership

ARO builds relationships meant to last. Progress is measured across years rather than months. Success compounds through continuity.

Hands-On Expertise

ARO works inside real environments rather than from a distance. Valuable insight is earned through direct observation. Change is shaped by reality rather than theory.

Customized Precision

Every solution is shaped to the realities of the operation. Strategies are calibrated to scale, complexity, and culture. Results emerge from fit, not formula.

Fiduciary Responsibility

Financial integrity governs every action. Recommendations are shaped by consequence, not convenience. Performance is protected as a matter of duty.

Operational Stewardship

Operations are treated as living systems that require care over time. Change is guided, not imposed. Efficiency is sustained through active oversight and timely course correction.

Integrity Without Compromise

Work is conducted with transparency and resolve. Standards remain firm even when pressure rises. Trust is protected by consistency between word and action.

Lynn Ferraro

Founder

Lynn Ferraro was the visionary founder of ARO Enterprise, a consulting firm dedicated to transforming profitability and operational performance in the hospitality industry. Lynn started the company after decades of experience partnering with premier hotels, resorts, and food and supply service organizations to become a trusted authority in cost optimization and procurement strategy.  He established ARO Enterprise in 1992 with an innovative approach that goes beyond typical pricing negotiations by also focusing on strong relationships with clients to drive sustainable financial improvements without sacrificing quality or guest experience. ARO Enterprise quickly became known for delivering measurable bottom-line results and helping clients achieve dramatic cost reductions by uncovering savings in areas that traditional procurement methods overlook. Under his leadership, ARO Enterprise has developed a comprehensive partnership system that guides clients in daily operations to realize immediate savings as well as maintain long-term performance gains. Lynn’s commitment to transparency, integrity, and accountability set him apart from other consultants in his field, and he established a strong foundation for ARO Enterprise rooted in client relationships that continues today.

Leadership and Advisory Board

Behind every result is a team shaped by decades inside real hospitality environments. We are operators, strategists, and advisors who have lived the pressures of the boardroom, the floor, the kitchen, and the balance sheet. We bring clarity to complexity, discipline to drift, and precision to operations.

Chris Ferraro

Managing Partner

Ashley Grossman

Managing Partner

Ken Kruis

Director of Finance

Alyssa Barzanty

Executive Assistant

Tim Jones

Consulting Executive Chef

Tim Keen

Director of Information Technology

Scott Shoenberger

Advisory Board

Darryl Eugene

Advisory Board
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